Bobby Tonelli According to Peh, when she asked for a glass of hot water, the waiter replied that the restaurant does not serve it. However later on, the restaurant’s manager said they can serve her the hot water but she will be charged $3.90 for it. A bewildered Peh said on Twitter, “They charge hot water at the price of tea ($3.90) when bottled water costs $1.80? This is not right.” She even pointed out the difference to the manager, she said.Peh and her boyfriend then placed their orders but when it was still not “processed” 10 minutes later, the couple decided to walk out. Peh said on Twitter.
“They clapped when we walked out. In all honesty we’d have dropped it as another unfortunate experience if not for the fact that they applauded on our way out.” “The worst thing is the manager clapped too,” she added. For Peh, this was the first time she walked out of a restaurant fuming. “There really is a first for everything,” she tweeted. “Nando’s Tanglin Mall really knows how to ruin customer service. There is no way I’m going back there again.”
The restaurant later replied to Peh via Twitter, “We do appreciate and value all our guests’ feedback. Your tweets highlighted some issues which we are currently looking into.” But Peh retorted, “Clearly you’re not looking into it promptly enough because your manager claimed that many customers have made the same complaints.” America actor Tonelli also chipped in, “I think some training is needed at the Tanglin location. When customers are going to spend $50++ and get refused hot water, that’s bad.”
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